Help Center

Any orders shipped outside New York will not be charged sales tax; items sent within New York will be charged the applicable state sales tax rate.

We are not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason. If you are concerned about international duties fees please contact your local carrier to find out if this would apply to your order.

**Please note: Tracking numbers with 231 & 232 are currently showing as Fedex, even though they are not. Please see the below descriptions for the most accurate information. We are currently resolving this issue.**

If your tracking number begins with:

'231', '232' or '809' then it was shipped via SF-Express - http://www.sf-express.com

'1Z' then it was shipped via UPS - https://www.ups.com

'9' then it was shipped via USPS - https://www.usps.com

'78' then it was shipped via Fedex - https://www.fedex.com

Please allow 1-2 days processing time on top of the general delivery timeframe. Orders are processed Monday through Friday. All packages are sent through USPS, UPS, FedEx, .DHL, or Spee Dee Delivery Service.

All shipping date timeframes are estimates and are not guaranteed. If you require an item to be received by a certain date we recommend choosing express shipping and/or purchasing rush processing for the best chances of receiving it in time. We make no guarantees about the delivery date of your order as we do not control the shipping carriers or any unforeseen events that may happen in transit, such as delays, inclement weather...etc.

We do not cancel orders that have gone into production due to ordering too close to a deadline. We do not guarantee that we will meet your deadline or provide refunds or cancellations if your deadline is missed but we will use any supplied information about your deadline to help us communicate with you if any additional shipping upgrades are needed.

All production timelines are given on each product page with the estimated date that it will take to ship out. These estimates are not for shipment delivery, only to ship out. You will need to allow enough time for shipping on top of the normal production period. It is your responsibility to ensure you are ordering with enough time in advance to receive your shipment. It is recommended to order at least 2-3 weeks ahead of any event.

Items may be shipped from multiple fulfillment centers with different packaging types and may arrive separately. You will not incur additional shipping charges under these circumstances. When necessary, we reserve the right to adjust shipping methods as long as your order is still processed and delivered on time. As items in your order ship, we will notify you via e-mail or you may click on the "Track Order" button in the header for tracking information on your order.

We will ship to international destinations with appropriate product information; however Bridebop is not responsible for any customs and duties or tariffs and will not reimburse these charges for any reason.

Our prices are in US Dollars, but if you are ordering with a credit card from a different country your card company will calculate the exchange rate difference.

Unfortunately, any personalized order refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 15% re-stocking fee.

In the unfortunate case that we should be out of something in your order, we will contact you by email immediately to suggest an alternative or provide an estimated timeline for delivery.

No refunds are available on personalized items. Items without personalization may incur a restocking fee. Please inspect goods IMMEDIATELY. Any defects or damages must be reported within 7 business days of delivery date. No exceptions.

We offer a 100% satisfaction guarantee on any defective or damaged merchandise. Any merchandise found to have a defect will be replaced with the same product unless a refund is requested.

Please keep in mind, PERSONALIZED or DATED merchandise cannot be returned or exchanged. Any defective or damaged merchandise you wish to exchange must have a Bridebop issued RA NUMBER before returning.

Please note: Shipping charges are NOT refundable

If shipping a return to us, we recommend insuring the package by using either UPS, FedEx, or certified USPS. Make sure to get a tracking number, too - this is very important since things DO get lost in the mail sometimes. We will not refund items if the package is not received by us or if the original item or its packaging is damaged. 

In cases of return, you must obtain an RMA number prior to returning the product. Contact us with Your Name, Your Order Number (number on your invoice), the title of the product, and the specific problem you have encountered. Products returned without an RMA number will not be accepted and a credit will not be issued.

Each product description has information on what kind of personalization is possible and how to enter it in the personalization field for that product. See the product description for instructions on entering your personalization.

Some items have more restrictions than others when it comes to characters allowed.

If you are buying more than (1) of an item and require multiple personalizations, simply add each product to your cart one-by-one with its respective personalization. After you add your first product, simply hit the back button in your browser to add your second product and so on.

If you need any help with your personalization, feel free to contact us with your question or start a live chat with us and we'll be happy to help.

Laser engraving is a great way to make your Bridepop gifts truly personalized. Please review your spelling, as we are not responsible for mis-entered requests and engraved items cannot be returned. Requests for profane or objectionable words or phrases will not be honored.

In the rare event your order arrives with defects, damage or incorrect personalization please send a photo or your item(s) to service@bridepop.com and we will review you order.

In cases of defects or shipping damage we will review on a case-by-case basis.

In cases of incorrect personalization (if it is shown to be our fault), we will replace at no charge. If you submitted incorrect personalization then we are not able to provide a replacement and you would need to purchase again.